Refund Policy

💳 Refund Policy

Last updated: May 20, 2026

This Refund Policy explains when and how you can request a refund for a paid subscription to MP4.Software ("Pro"). By purchasing a subscription, you agree to the terms below in addition to our Terms of Service.

1. Refund Requests

Refund requests are reviewed on a case-by-case basis. We do not offer a fixed refund window, but we aim to handle every request fairly and in good faith based on the circumstances.

• When we approve a refund, it is issued to the original payment method.
• Once a refund is issued, your Pro access ends and your account returns to the Free tier.
• Approval is at our discretion and depends on factors such as how recently you were charged, how much the service has been used, and the reason for the request.

2. Recurring Renewals

Pro subscriptions renew automatically at the end of each billing period (monthly or annual) until canceled.

• You can cancel renewal at any time from your account settings.
• After canceling, you keep Pro access through the end of the current billing period — no further charges occur.
• Renewal charges are generally non-refundable. If you forgot to cancel and were charged for a renewal you did not intend, contact us within 7 days of the renewal charge and we will review your request in good faith.

3. Annual Subscriptions

The annual plan ($9.99/3-months) is billed in a single up-front charge for the full year. Annual subscriptions are generally non-refundable once a meaningful portion of the term has been used, though you may cancel renewal at any time to prevent future charges. Requests soon after purchase will be considered under Section 1.

4. Situations We Typically Approve

We will generally approve refund requests in cases such as:

• Duplicate or accidental charges.
• Technical issues that prevented you from using core Pro features for an extended period and that we were unable to resolve.
• Unauthorized charges (please also contact your bank or card issuer).

As described in our Terms of Service, the Service is provided without an uptime guarantee. Brief or routine downtime, maintenance windows, and upstream issues outside our control are not on their own grounds for a refund.

5. Situations We Typically Decline

Refund requests are generally declined in the following cases:

• Requests made well after the charge, where the service has been used substantially.
• Accounts suspended or terminated for violating our Terms of Service.
• Partial-month or partial-year usage (we do not prorate refunds for unused time).
• Free tier usage (the Free tier has no charges to refund).

6. How to Request a Refund

To request a refund, please contact us with the following information:

• The email address associated with your account.
• The approximate date of the charge.
• A brief description of the reason for your request.

We aim to respond to refund requests within 5 business days. Approved refunds are typically processed within 5–10 business days, though the exact time it takes for funds to appear depends on your payment provider and bank.

7. Payment Processor

Subscription payments are processed by our third-party payment provider. Refunds are issued through the same provider back to your original payment method. Your bank or card issuer may take additional time to post the refund to your account.

8. Chargebacks

If you have a billing concern, please contact us first — we are usually able to resolve issues quickly. Initiating a chargeback without first attempting to resolve the issue with us may result in suspension of your account.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact

For refund requests or questions about this policy, please reach out via the contact details provided on the website.